Food supplement. Not a medicine. Sold by Bileto s.r.o., Praha, Czech Republic.

Privacy Policy

Last updated:

This Privacy Policy explains how Bileto s.r.o. ("we", "us", "our"), the operator of Bileto s.r.o., collects, uses and protects personal data when you visit our website or place an order for Kirura Wellness Matrix.

1. Information we collect

We may collect the following information:

  • Order enquiry data: your name and phone number when you submit the order form.
  • Contact form data: your name, email address and message when you use the contact form.
  • Technical data: IP address, browser type, pages visited and referral source, collected automatically via analytics tools (only with your consent).
  • Cookie data: see our Cookie Policy for full details.

2. How we use your information

  • To call you and confirm your order, arrange delivery and process payment on delivery.
  • To respond to enquiries submitted via the contact form.
  • To improve our website and understand visitor behaviour (analytics, with consent only).
  • To show relevant advertisements (marketing cookies, with consent only).

3. Legal bases for processing

We process your personal data under the following legal bases (UK GDPR / Data Protection Act 2018):

  • Contract performance (Art. 6(1)(b)): processing your order enquiry and arranging delivery.
  • Legitimate interests (Art. 6(1)(f)): fraud prevention, site security.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies - you may withdraw consent at any time via the cookie settings.

4. Sharing your information

We do not sell your personal data. We may share it with:

  • Delivery partners (courier services) - solely to arrange and fulfil delivery.
  • Google LLC - for analytics and advertising services (see Section 10).
  • Regulatory or law enforcement bodies where legally required.

5. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data transmitted via this website is protected by HTTPS encryption.

6. Your rights

Under UK GDPR you have the right to:

  • Access a copy of the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data (subject to legal retention obligations).
  • Object to or restrict processing.
  • Data portability.
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. International data transfers

Where personal data is transferred outside the UK (for example, to Google LLC servers in the United States), we rely on Standard Contractual Clauses or other appropriate safeguards recognised under UK data protection law.

8. Retention periods

Order enquiry data is retained for up to 12 months for order fulfilment and customer service purposes. Contact form data is retained for up to 6 months. Technical analytics data is retained in accordance with the relevant third-party provider's retention policy.

9. Children's privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. Kirura Wellness Matrix is intended for adults only.

10. Third-party services

This website uses the following third-party services, which may collect data in accordance with their own privacy policies:

  • Google Analytics: website usage tracking (with analytics consent).
  • Google Ads Conversion Tracking & Remarketing: advertising effectiveness measurement (with marketing consent).
  • Google Maps API: an embedded map on our contact page. Google may collect data via the map iframe. See Google's Privacy Policy at policies.google.com/privacy.

We implement Google Consent Mode v2 to ensure data collection only occurs in line with your consent choices.

11. Cookies

We use cookies and similar technologies. For full details, please see our Cookie Policy. You can manage your preferences at any time using the cookie settings link in the footer.

12. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review it periodically.

13. Contact

For any privacy-related queries, please contact us at:
Bileto s.r.o., Revoluční 762/13, 110 00 Praha, Czech Republic
Email: [email protected]
Tel: +44 20 3947 6182