Food supplement. Not a medicine. Sold by Bileto s.r.o., Praha, Czech Republic.

Returns & Refund Policy

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We want you to be satisfied with your purchase of Kirura Wellness Matrix. This policy explains your rights and the process for returning goods.

1. Your right to return

You have 14 calendar days from the date of delivery to return Kirura Wellness Matrix, in accordance with your rights under UK consumer law (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) and consistent with EU Directive 2011/83/EU.

2. Condition of returned goods

To be eligible for a return, the product must be in its original, unopened and sealed condition. Please note: under UK consumer law, food supplements with a hygiene seal that has been broken are generally exempt from the standard right to return, as once opened the product cannot be resold for hygiene reasons. This exemption will be applied where relevant.

3. How to return

  1. Contact us by email at [email protected] within 14 days of delivery, stating your name, phone number and reason for return.
  2. We will reply with return instructions and a postal address.
  3. Pack the item securely and send it to the address provided.

4. Return postage

Return postage costs are the responsibility of the customer, unless the item is defective, damaged or incorrectly supplied.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 calendar days. As payment was made on delivery (in cash or card to the courier), refunds will be issued by bank transfer or by the method you specify when contacting us.

6. Cancellation before dispatch

You may cancel your order at any time before dispatch - free of charge and without giving a reason. Notify the operator during the confirmation call, or contact us by email. No charge will be made if the order has not yet been dispatched.

7. Refusing delivery

Because payment is made on delivery, you may refuse to accept the parcel from the courier. In this case, the order will be cancelled and no charge will be applied.

8. Defective or damaged items

If you receive a defective or damaged item, please contact us within 48 hours of delivery with a description of the issue. We will arrange a replacement or full refund at no cost to you, including return postage.

9. Contact

Bileto s.r.o., Revoluční 762/13, 110 00 Praha, Czech Republic
Email: [email protected] · Tel: +44 20 3947 6182
Mon-Fri: 09:00-17:00